ABOUT

We are a small, friendly training company who are passionate about everything to do with disability. Stacey, our trainer, has been training in almost all aspects of disability awareness for over 18 years.

We offer either live training on a client’s site, anywhere in the UK including Northern Ireland, or online training/E-Learning packages that can be customised to suit your business. We offer a wide variety of courses, from our most popular Disability Awareness Course to Mental Health, Autism, Dementia Awareness and Sign Language.

Our aim is to remove the many misconceptions and feelings of vulnerability and fear that people have surrounding various disabilities.  We aim to give our delegates the communication tools and confidence to deal and interact with disabled people in the right way.

If you have a large employee base and are looking to provide a training roll-out for your company, or are interested in our online training, we would be happy to come to your site and provide our most popular Disability Awareness Course, AT 50% OFF THE NORMAL COST, for up to 12 delegates. Our only request is that these delegates include some decision makers, and preferably, a few members of staff who try their utmost to avoid training courses and often give negative feedback(!). If you then think this course, and our style of training is not suitable for your company, we’ll just simply walk away.


Training Benefits

 For the staff:

  • It is extremely enjoyable (at least, ours is!).
  • There are lots of tips for them, not just for their work but for their personal lives as well. We mention this in the promo video.
  • They are equipped to handle an uncomfortable situation in the right way, rather than feel embarrassed/scared and thus make the usual mistakes.
  • Most people love the ‘Effective Communication’ part of the course, and this provides them with a brilliant and practical new skill.
  • They are more able to deal with an emergency situation, and lead a colleague/customer to safety in the right way (eg. should a disaster like an explosion occur).
  • Many feel, and comment on the fact that their employer has given them something really valuable.
  • If a member of staff is disabled themselves, they will respect their employer for taking this type of training seriously.  They will also receive information on other types of disabilities and they and their colleagues will feel more confident around each other.
  • Our Disability Awareness and Sign Language courses are both CPD (Continued Professional Development) Accredited and will therefore contribute to both their personal and work development.

 

For your customers

  • Their experience at your premises, and on the telephone, will be vastly improved with trained members of staff who know how to deal with various disabilities.
  • If they are a carer, parent, partner or friend accompanying a disabled customer at your premises, they will be thankful (and amazed!) that your staff will actually communicate and interact with the disabled person instead of them.
  • They will be able to share their experience and the good and exciting news with each other (There are a multitude of drop-in centres, Deaf clubs, Blind clubs etc. in this country – good news travels fast!). It is well known that disabled customers are more likely to return to an establishment where their experience with the staff was a good one over what facilities were provided.

 

For your organisation

  • Disabled people contribute over £80 billion a year to the UK economy and account for up to 20 percent of the customer base for an average UK business. By treating them in the right way, your organisation is far more likely to keep them as customers, and have them tell their friends and family about the positive experience.
  • Our training adds to an enjoyable employee experience, and is likely to make staff feel more valued.
  • Your organisation is much less likely to encounter complaints from disabled people. Training of this type could save millions of pounds a year in compensation claims.
  • If a claim does not settle out of court, a judge is far more likely to find “reasonable adjustment” with an organisation who has taken their disability awareness training seriously, rather than simply putting in a few ramps! Many companies try to claim reasonable adjustment, when, in reality, they have just ticked a box. Staff awareness training is the most important element of delivering the right service to disabled customers.
  • You will be able to shout it out from the rooftops! For example, 1 in 7 people in this country are Deaf or Hard of Hearing. Advertising that you have invested in this type of training on various media e.g. social media, magazines etc. will be a great way of letting the disabled community know that you have invested in this type of training (many disabled people are just not used to seeing it!).

 

Testimonials…


Some of our customers…

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Charities we work with 🙂

This was the world’s first disability led run for all abilities held at the Queen Elizabeth Olympic Park on 4th September 2016. We provided Disability Awareness training for all the staff and volunteers and due to it’s success will continue to be an annual event.
Parallel 2016
 

Hope For Paws was established to help animals who suffer and die every year because of negligence and abuse. They have years of experience in rescuing dogs from difficult and heart wrenching conditions.
Hope For Paws

Hearing Dogs for Deaf People is a national charity and centre of excellence in training dogs to alert Deaf people to important sounds and danger signals in the home, work place and public houses.

Hearing Dogs for Deaf people
Tanzanear is a UK registered charity dedicated to helping Deaf people in Tanzania lead a richer and more fulfilling life. Beans Training regularly donates towards the Buguruni School Breakfast Club which provides breakfast to Deaf children at the Buguruni School in Tanzania.
Tanzanear
Beans Training donated to this worthwhile cause which is about a talented 15 year old drummer called Sean Mailer who suffered from a serious viral brain infection. This left him with life changing disabilities and now having to relearn many skills. YapMusic YouthAction staff and colleagues have started the crowd funding process of raising money to help with health care services that have been looking after Sean and for his continued recovery and rehabilitation.
YapMusic

Polga's Fund (PF) is a volunteer run, not for profit organisation, funded entirely by donations / gifts, which is funding the neutering of feral, semi feral and domestic cats and dogs in the Veliko Tarnovo Municipality and beyond, as well as providing ad hoc funding for cat and dog food and treatment in cases of hardship and animal rescue.

Sandy Ellis