For the staff:
- It is extremely enjoyable (at least, ours is!).
- There are lots of tips for them, not just for their work but for their personal lives as well. We mention this in the promo video.
- They are equipped to handle an uncomfortable situation in the right way, rather than feel embarrassed/scared and thus make the usual mistakes.
- Most people love the ‘Effective Communication’ part of the course, and this provides them with a brilliant and practical new skill.
- They are more able to deal with an emergency situation, and lead a colleague/customer to safety in the right way (eg. should a disaster like an explosion occur).
- Many feel, and comment on the fact that their employer has given them something really valuable.
- If a member of staff is disabled themselves, they will respect their employer for taking this type of training seriously. They will also receive information on other types of disabilities and they and their colleagues will feel more confident around each other.
- Our Disability Awareness and Sign Language courses are both CPD (Continued Professional Development) Accredited and will therefore contribute to both their personal and work development.
For your customers
- Their experience at your premises, and on the telephone, will be vastly improved with trained members of staff who know how to deal with various disabilities.
- If they are a carer, parent, partner or friend accompanying a disabled customer at your premises, they will be thankful (and amazed!) that your staff will actually communicate and interact with the disabled person instead of them.
- They will be able to share their experience and the good and exciting news with each other (There are a multitude of drop-in centres, Deaf clubs, Blind clubs etc. in this country – good news travels fast!). It is well known that disabled customers are more likely to return to an establishment where their experience with the staff was a good one over what facilities were provided.
For your organisation
- Disabled people contribute over £80 billion a year to the UK economy and account for up to 20 percent of the customer base for an average UK business. By treating them in the right way, your organisation is far more likely to keep them as customers, and have them tell their friends and family about the positive experience.
- Our training adds to an enjoyable employee experience, and is likely to make staff feel more valued.
- Your organisation is much less likely to encounter complaints from disabled people. Training of this type could save millions of pounds a year in compensation claims.
- If a claim does not settle out of court, a judge is far more likely to find “reasonable adjustment” with an organisation who has taken their disability awareness training seriously, rather than simply putting in a few ramps! Many companies try to claim reasonable adjustment, when, in reality, they have just ticked a box. Staff awareness training is the most important element of delivering the right service to disabled customers.
- You will be able to shout it out from the rooftops! For example, 1 in 7 people in this country are Deaf or Hard of Hearing. Advertising that you have invested in this type of training on various media e.g. social media, magazines etc. will be a great way of letting the disabled community know that you have invested in this type of training (many disabled people are just not used to seeing it!).
Course fun, interactive and really enjoyable to attend. I honestly believe everyone should attend this course as like me, they will leave learning a lot and also feel a lot more comfortable. My favourite part was definitely learning the fingerspelling alphabet.Thank you so much for providing us with this wonderful training
Stacey is the genuine article and an inspired trainer is better than anything for learning - if you're interested, you'll learn.
I thought it was all very well delivered, encouraging people to make a change without making them feel foolish.
I found the course fun, very informative and relaxed. Quite often training courses can be too power point driven and this wasn't the case at all. Thank you!
Going to make sure my kids don't miss out on this type of knowledge.
Some of our customers…
Charities we work with 🙂
Hope For Paws was established to help animals who suffer and die every year because of negligence and abuse. They have years of experience in rescuing dogs from difficult and heart wrenching conditions.
Hearing Dogs for Deaf People is a national charity and centre of excellence in training dogs to alert Deaf people to important sounds and danger signals in the home, work place and public houses.
Polga's Fund (PF) is a volunteer run, not for profit organisation, funded entirely by donations / gifts, which is funding the neutering of feral, semi feral and domestic cats and dogs in the Veliko Tarnovo Municipality and beyond, as well as providing ad hoc funding for cat and dog food and treatment in cases of hardship and animal rescue.